About warranty

2019-11-23   FAQ   10156   jacky   Inquire Now

1. ICARVISIONS warrants that all Products supplied hereunder shall comply with the industry standards in the People's Republic of China and shall be of merchandisable quality (i.e. fit to do the purpose for which it was supplied) for a period of 15 months from date of first purchase of MDVR, and for a period of 12 months from date of first purchase of other products such as cameras, external sensors etc. 

2. In the event of any breach of  ICARVISIONS warranty set out in Clause 1, whether by reason of defective materials, production faults or otherwise,   ICARVISIONS's liability shall be limited to:

2.1 Replacement of the Products in question and/or

2.2 at the ICARVISIONS's option, when a quality problem which falls under  ICARVISIONS's responsibility in Product manufacture, the repair of the defective Products and shipping fees from  ICARVISIONS to the original BUYER, however, this warranty will not apply to any faulty Product proven to be damaged by shipping, improper use, storage, disassembly, maintenance or force majeure of BUYER / USER.  

Generally speaking,

When the direct BUYER finds faulty units, ICAR will help to check the problems for other solution; If no other solution but only have to ship back to China, the direct BUYER would cover the shipping fees from their side to ICAR Shenzhen office.

ICAR will diagnose the faulty reason after receiving the faulty units, and come out with a result and repair solution suggested to the direct BUYER.

If the faulty units falls under  ICAR's quality responsibility, ICAR will repair / replace and cover the shipping fees from ICAR to the direct BUYER.

If the faulty units falls under  BUYER / USER's responsibility, the direct BUYER will cover necessary repair / replacement fees and the shipping fees back to their side.

Handling of warranty claims

About warranty Picture1

Still Have Questions?

If you would like help finding the right information to meet your requirement please leave us a message below, one of our sales representatives will be happy to assist you shortly!

Zach Fan Frank Liu Candy