FAQ

• What's differences between a mobile DVR and a regular DVR?

  Anti-Vibration Features:  Mobile DVRs with anti-vibration function which can protect the hard drive installed in the mobile DVR.  It will en...

• About warranty

  1. ICARVISIONS warrants that all Products supplied hereunder shall comply with the industry standards in the People's Republic of China and shall...

• How to check the CPU temperature of JT1

  First. Please prepare the double USB cable. Second. Connect the JT1 and PC with the USB cable as below....

• How to run MulMDVR and make a pressure test

  First unzip the MulMDVR and double click the MulMDVR.(Note: You could ask the engineer provide the MukMDVR program since the Compressed file is t...

• How to generate grec file from IVMS Client side

  1. First, you can search the video records from IVMS Client, then choose the download option, it will show the video start time and end time, if you d...

• How to connect monitor with AV-output

  Sometimes, customer need connect MDVR to TV, need use big screen to do operations and monitor the vehicles.So it need follow the step and use cables t...

• How to identify the H265 video's start time and end time

  When customer use JI2 JI3, new JH0 and JH16, the video record file will be .dat format, and we can not see the video start time and end time, this wil...

• How to get track option in IVMSClient

  There is a strange phenomenon that the First Account has track option, but the Second account do not has it.Kindly follow the steps to solve the issue...

• How to search the records via GPS track in New IVMS client side

  1. First, use you account login the IVMS Client, and choose the device which you want to get this to search the track.2. Choose one GPS record, and ri...

• How to make Device Group in the web

  1. Select all device, when you select all device, you can click the add device at the bottom line.2. Select Userone and your device and then...

• How to fix the Chinese term for ESC on the web when load map

  When you query the GPS address to load the map from the web, when you close the map, it will show Chinese term “关闭”, the following is to show how...

• Differentiate IO ports to implement Passenger Counter and Panic Button functions

  Sensor Cable connection about Passenger Counter:(Attention!This 24 Pin cable is connected to Passenger.)Sensor in1 access to the&n...

• How to check the GPS invalid issue

  When you find the GPS invalid on the system information page, like the following picture.It need check the reason why the gps is invalid.1. Check...

• How to config Dash IP Cam online by 4G

  1. Connect the wifi of the Dash IP Cam, the wifi of the Dash IP Cam contains the icarvisions_JIP3, you can search and connect. The default passwo...

• How to upgrade firmware of Dash IP Cam

  1. Prepare the tool for the upgrading, need SD card, the format is Fat32, if your SD card is not Fat32, you can format it on the PC or before upg...

• How to change the AI-BOX-A alarm speed via Android APK

  1. First you need to make sure your AI-BOX version can support this, if your version can not support this, you need to upgarde it first, you can...

• How to use USB Serial port to upgrade AI-BOX-A

  1.First, power on the MDVR, and let it online, then connect the LAN cable to AI-BOX-A, then AI-BOX-A will use the MDVR network to registration activat...

• How to solve gateway and Media Server stop occasionally issue

  There is a phenomenon that the Media Server and Gateway Server stop occasionally.It could not run successfully sometime even you start the service man...

• How to save the GPS data files to CSV Format

  There is two ways to save the GPS data files to CSV Format.First: save the GPS data files to CSV Format via Web Client.Second: Exchange the GPS d...

• How to remove the enclosure of the MDVR

  When the MDVR get some error , customer always want to remove the enclosure of the MDVR, then check the prolem, but some of them do not know how...

• How to jduge if the Multi Server was working

  There is the steps to check if your Multi Server work or work failed If you have added Multi Server such as Media, Gateway Server.First , click the pa...

• The channel parameter introduction of Passenger Counter

  If want to know how to connect Passenger and login the account of Passenger Counter by client, you can refer to this FAQ:https://www.icarvisions.com/f...