FAQ

• What's differences between a mobile DVR and a regular DVR?

  Anti-Vibration Features:  Mobile DVRs with anti-vibration function which can protect the hard drive installed in the mobile DVR.  It will en...

• About warranty

  1. ICARVISIONS warrants that all Products supplied hereunder shall comply with the industry standards in the People's Republic of China and shall...

• How to backup the server basic data to another server

  1. First, you need to install the Navicat for mysql software first, you can download it from this link:https://www.dropbox.com/sh/a44t2tv3o78jok4...

• How to get your forgotten password of IVMSClient

  There are the steps about how to get the forgotten password of IVMSClient.1. Kindly download the Navicat for MySQL via the link.https://www.dropbox.co...

• How to fix the GPS drift issue

  The problem is that the GPS is valid on the MDVR and the position is right like showing above, but the position on the map is at another place, such a...

• How to config the IVMS Server and Client to support Passenger Counter

  For IVMS Server side: 1. Add the libgpstran_passenger.dll file to the IVMS Server installation directory, you can download th...

• How to adjust the volume of Analog intercom

  1. When first use this Analog intercom, some clients will think the volume of the intercom is too high, if want to adjust the volume of the intercom,...

• How to config JI2 JI3 via Android phone

  1. First, you need to install the Dashcam APK, you can download it from the attachment, then power on the JI2 JI3 device.2. Then use your phone c...

• How to solve HTML5 Media Server run failed

  There is an OS issue "0xc000007b"， which will cause the HTML5 Media Server run failed.Kindly download the follow four progresses and install...

• How to solve the Media Server restart repeatedly

  If your Media Server restart repeatedly as below. ( Its' Run time always are several minutes.)Please follow the below steps to solve the issue.1....

• Introduction of the front led lights to the MDVR

  The led lights rules:POW-- If the power is on, the light will be bright.REC--  If one or more channels work well, it will be bright, if config al...

• 4G State Dialing failed

  There is a strange phenomenon: The 4G-State keep dialing and no dialing as the below picture....

• Vehicle is not moving via ICARVIEW

  Here is a strange phenomenon.The car has speed, the GPS datas are updating in real time.and the Vehicle shows moving successfully on the IVMSClient.bu...

• Introduction to transmission protocols (rtsp protocol, udp protocol) of IPC camera

  Multicast routing is a very good technology that implements "broadcasting" of data on the Internet. Unlike broadcasts, routers prohibit broa...

• Flash Android version

  There are some steps to flash the android  version.1. Please prepare Serial Cable, Double Head USB Cable as below:2. Connect the JT1 to your PC a...

• How to use CWD10 write RFID card

  1. First, you need to use the USB cable connect CWD10 to your PC, then it will install the drive itself.2. Open the Cardwriter software, if CardWriter...

• Video surveillance camera focal length, angle, distance reference value

  Usually ordinary surveillance cameras, under the same series of products, often provide lens specifications of 3.6mm, 4mm, 6mm, 8mm, 12mm and ot...

• How to find the ACC cable of the vehicle

  When install the MDVR on the vehicle, we need find the ACC cable, cause we need use ACC to control the MDVR like the following. Next, you can follow t...

• JAB-G-A Installation and debug manual

  JAB-G-A Installation:1. MDVR+ Camera + JAB-G-A  device picture. 2. Wiring AI-BOX with MDVRJAB-G-A：Left turn signal, right turn signal,...

• How to solve duplicate device ID on IVMS old server

  When users plan to add new device ID in IVMS old server, the system will show below error: IDNO. has been used!Then please go to your IVMS old se...

• How to connect the PTZ camera

  According to the different method, PTZ has AHD PTZ and IP PTZ, the following is teaching how to connect AHD camera.1. The first step is to connect the...

• Sound issue about video

  There are some sound problems and their solutions.1. There is no sound when you play the video.Solution:A. Please make sure your volume of your o...