Issue phenomenon: Preview video stream failed via IVMSClient as below picture(0kb/s).
Ways to check the issue:
Step 1: Open the log directly of MediaServer.
Step 2: Read the error from the log. You can see the gateway failed.
Step 3: We can see the wrong gateway address in the ivmsmediasvr-Acceso directo.
Note : Only the 127.0.0.1 is the correct if your Server is not the Cluster Server. Your can ask for our help to make sure it.
Step 4: Install the navicat and login the database via the link:
Step 5: Search the server_info table.
Change the LAN IP to the correct one.
Step 6： Restart the Server.