How to solve the problem that MDVR failed to upload snapshot to email

2020-06-19 FAQ 111 views chenruiguo

There is a strange phenomenon that MDVR failed to upload snapshot to email.

Here is the Error message “ Errcode = -11, ( Net_Error ) ”.

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There are some ways to check the problem.


First. Please make sure that turn on the both buttons of “ SNAP PIC “ and “ TOServer “.

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Second, Please make sure that the MDVR is on recording status when the alarm was triggered.

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Here is the FAQ link about how to check the MDVR not recording.

 

https://www.icarvisions.com/faq/how-to-check-the-mdvr-not-recording-313.html

 

Note:

Please select the Auto Record Mode.

Please contact with our Technical Support Engineer if You found the MDVR is not recording once the alarm was triggered. 

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Finally, after all the configuration, you could receive the snapshots successfully as below.

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FAQ DOWNLOAD:

How to solve the problem that MDVR failed upload snapshot email Picture6How to solve the problem that MDVR failed to upload snapshot to email.doc

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