TAGS: "Technical Support FAQ"

What this FAQ covers: A troubleshooting guide to fix IVMS Client map 404 errors. It explains how to restart the Web Server via server panel (uninstall then reinstall the service) and reboot IVMS Client to restore map functionality.

What this FAQ covers: A troubleshooting guide to fix device GPS position issues in Web Client. It explains how to check WebSocket port status, configure port mapping, adjust IP in GPS data files, and restart Web API Server to restore GPS position display.

What this FAQ covers: A guide to fix blurred color issues on IVMS Client channels. It explains the problem stems from high graphics chip load (due to SDL mode and low chip version), and the solution is to disable SDL option in video settings then restart the client.

What this FAQ covers: A guide to distinguishing 960H and 960P cameras for MDVR systems. It explains 960H uses 960H channel mode (supports Di cameras), while 960P (AHD) uses 720P channel mode; also notes display settings (like PAL) must match camera mode.

What this FAQ covers: A guide to testing SSD heater function in NVR systems. It explains the test process (checking SSD temperature, status and recording under different ambient temps) to verify the heater works normally.

What this FAQ covers: A guide to loading maps via Mapinfo for IVMS systems. It explains how to download and install the Mapinfo plugin, then configure map type in IVMS Client to load maps (with .gst format requirement).

What this FAQ covers: A guide to setting up a passenger counter system for buses with three doors. It explains cable connections between main/sub counters, cameras and MDVR, along with parameter configuration for both main and sub counters to ensure accurate passenger counting.

What this FAQ covers: A guide to connecting power cables for vehicle-mounted MDVR devices. It explains the 6-pin cable wiring (red/black to battery terminals, yellow to ACC), office test wiring methods, and voltage range (8V-36V) and cable diameter requirements for safe operation.

What this FAQ covers: A guide to disassembling and replacing the button cell in MDVR devices. It explains step-by-step how to remove panels, access the battery, and safely detach/reinstall it, with precautions to protect internal circuits.

What this FAQ covers: A guide to fixing video preview failures in browser for MDVR systems. It explains the recommended VLC version (2.2.4), IE 11 browser, and reduced IE security level to ensure successful video preview in the same LAN.

What this FAQ covers: A guide to upgrading the firmware of BodyCam devices. It explains how to use the SP Flash Tool, including unzipping tools and firmware files, selecting configuration files, and connecting the device via USB (with battery removal and reinsertion) to complete the upgrade.

What this FAQ covers: A guide to migrating IVMS Server GPS data to a new storage path. It explains how to modify the GPSDataSvr.ini configuration file, copy existing GPS data to the new folder, and restart the server to ensure data is accessible in IVMS Client.

What this FAQ covers: An overview of ICARVISIONS warranty policy and claims process. It explains warranty periods (15 months for MDVR, 12 months for other products like cameras), liability limits, and the step-by-step claims process including reporting, guidance, and repair/return options.

What this FAQ covers: A guide to restoring MDVR default passwords. It explains that forgotten passwords can be reset by upgrading with specific firmware files, and provides direct download links for different MDVR models (JH0, JS2-HD, JH4-HD, etc.), along with links to MDVR firmware upgrade guides.

What this FAQ covers: A guide to setting up mobile network video auto-upload with the new version IVMS Server. It explains how to modify the AppConfig.ini file to enable mobile network support, configure download sites and device binding, set up download plans, and restart the WiFi download server to complete the setup.

What this FAQ covers: A guide to setting up GEO Fence alarms on the new IVMS Client. It explains how to draw a GEO Fence (rectangle, polygon, or circle) on the map, save it with a name and type, then configure the alarm rules via the web platform, including in/out fence and speed alarms, and view alarm reports.

What this FAQ covers: A guide to checking MDVR parameters via Google Chrome. It explains how to connect MDVR to WiFi, obtain its assigned IP address, connect a PC to the same WiFi network, and access the MDVR web configuration system through Chrome to view hardware, firmware, and status parameters.

What this FAQ covers: A guide to fixing Missing Files errors in MDVRPlayer. It explains that the issue is resolved by replacing DLL files in the MDVRPlayer installation directory, matching the system's 32-bit or 64-bit architecture, and provides a download link for the replacement plugin.

This FAQ explains why MNVR stops recording when HDD temperature drops below -5°C, and notes the root cause is the operating temperature limit of the SSD or HDD, which often only works between 0°C and 70°C, so changing to a different brand of SSD or HDD is recommended.

This FAQ explains how to check USB voltage value when it does not reach 5V, and guides users to use a multimeter to directly test the interface, and also suggests checking the USB cable for damage or incorrect definition.