TAGS: "Technical Support FAQ"

This FAQ explains how to fix GPS track with 0 speed issue by using IVMSTrackReader.exe. It guides users to stop the IVMSTrackReader service, replace the old executable file with a new one, and restart the service to resolve the problem.

This FAQ explains how to solve login server failed issues for ICARVIEW, IVMS Client and WEB login. It guides users to check account, password, server IP and correct port settings, including web port and client port, to ensure successful login.

This FAQ shows how to fix PC disk space full issues caused by Mdump files when IVMS Server Data Server stops abnormally. It covers stopping the Data Server, deleting Mdump files and restarting the service to recover disk space and restore normal operation.

This FAQ provides solutions to remove the JavaScript API not support your browser error prompt on IVMS Client map side. It covers handling both old and new IVMS Client versions, including installing standard versions, replacing related files and configuring Google Map API key.

This FAQ explains how to test G-Sensor alarm on MDVR. It introduces the function of G-sensor in detecting driving accidents, and guides users to adjust the threshold value, perform coordinate calibration and test the alarm trigger by shaking the device to upload alarm to the client.

This FAQ explains how to change the GPS update time in IVMS client side. It guides users to right click the online device, select GPS Reports Interval to set the reporting interval, and check the GPS track to verify the new update time.

This FAQ explains how to fix the web client not supporting more than 6 channels issue. It states the reason is the browser concurrency limit, and guides users to add port mapping for ports 16604-16609 on the router to support more video requests.

This FAQ explains how to set overtime parking alarm on MDVR and IVMS systems. It guides users to set the timeout parking time on MDVR, check device online status in PC client, and trigger the alarm by turning off ACC to verify the function.

This FAQ explains how to solve IVMS Client remote download failed problem. It states the main reason is account download limit, and guides users to change the max download traffic setting to 0 or None in client and company management, then restart the client.

This FAQ shows how to use VLC media player to get RTSP video from MDVR. It covers confirming MDVR firmware support, setting network conditions for WAN and LAN, and inputting correct RTSP command to stream MDVR video successfully.

This FAQ explains how to fix GPS track search failed issue in IVMS Client V7. It guides users to edit the NewClientWpf config file, change the value of AlwaysUseMongoDbForTrackSearch from 1 to 0, and restart the client to restore successful GPS track search.

This FAQ explains how to solve IVMS Client incomplete display problem on high resolution computers. It guides users to edit the config.ini.bak file, change IS_SHOW_WIDTH_SET from 0 to 1, adjust the width value in system settings, and restart the client to fix the display issue.

This FAQ explains how to fix GPS Track failed issue via ICARVIEW, which shows two phenomena including constant loading or empty track. It guides users to edit GPSData.ini with Notepad and delete the specified sentence to restore successful GPS track search.

This FAQ introduces the complete process of IVMS data transfer configuration. It covers ini file setup, IVMSDataPublisher service installation and uninstallation, and simulating client server to realize data reporting to IVMS server.

This FAQ explains how to set Android APK to get map from server side. It guides users to copy google-mobile folder to server directory, add Google map API key in related html files, then restart server and test with new app version.

This FAQ shows how to enable MySQL remote access for IVMSServer. It covers modifying myini file settings, configuring database user permissions via Navicat, setting Windows firewall rules and adjusting database ini file to realize remote database access.

This FAQ explains how to get debug log from new IVMS Client. It covers adding parameters to config ini file for older versions and directly searching logs in the interface for IVMS Client V7 to obtain MDVR and MNVR debug information.

This FAQ explains how to check system anomaly problem when adding device or user in IVMS. It guides users to use Navicat for MySQL to check data consistency in related tables, adjust mismatched IDs or delete invalid records, then restart IVMS Server to resolve the issue.

This FAQ explains how to restore the default password of the IVMS Server database. It guides users to use Navicat for MySQL to connect to the database, modify the password value in the sys_user table to the default admin password, and then verify the login through the web interface.

This FAQ shows how to connect buzzer for alarm out on MDVR. It covers wiring the buzzer to the 24-pin cable and MDVR, and configuring sensor settings to trigger the alarm output function properly.