TAGS: "Technical Support FAQ"

What this FAQ covers: A practical guide to using the pull box search function on IVMS Client. It explains how to draw a search area on the map and filter by time and device to locate vehicles that were present in the selected area during a specific period.

What this FAQ covers: A data-backed guide to hard drive lifespan, based on Backblaze’s study of 25,000 drives. It explains the three distinct failure phases of hard drives, their annual failure rates, and key survival statistics to help users understand durability and data backup needs.

What this FAQ covers: A practical guide to clearing user_log data in IVMS Server using Navicat for MySQL. It explains how to connect to the database, verify log data volume, and execute SQL commands to truncate the user_log table, improving server performance during upgrades.

What this FAQ covers: A step-by-step guide to setting up Google Maps in MDVRPlayer, including how to obtain a Google Maps API key from the Google Cloud Platform and configure it in both MDVRPlayer and IVMS Server to enable map display functionality.

What this FAQ covers: A troubleshooting guide to resolve the undefined error when modifying device parameters on the IVMS web interface. It explains how to fix the issue by filling in a unique SIM card number to ensure successful parameter saving.

What this FAQ covers: A practical guide to closing the IIS Web Server on a Windows Server PC. It explains how to use Server Manager to remove the Web Server role, preventing the default IIS page from appearing when accessing the local web.

What this FAQ covers: A guide to finding MDVRPlayer password via Windows Registry and disabling password authentication. It explains how to locate the password in the registry and skip login by adjusting settings in MDVRPlayer.

What this FAQ covers: A guide to verifying file length accuracy for downloaded video files. It explains how to cross-check start and end times between the selected download period and the file’s watermark/naming times, with a 3-second allowed error margin.

What this FAQ covers: A guide to testing the SDK for plate recognition and person counter functions. It explains how to obtain the SDK, enable app installation from unknown sources, install the test app, and activate recognition features to verify plate display and people count results.

What this FAQ covers: A guide to customizing the title displayed in IVMS Server web UI. It explains how to modify the title text in configuration files, then restart the web server to apply the personalized title.

What this FAQ covers: A guide to flipping and mirroring camera images on MDVR devices. It explains how to check firmware support, use the FLIP function in settings to configure mirror/flip for each camera channel, with notes on camera type compatibility.

What this FAQ covers: A guide to using API to retrieve video from a media server. It explains how to call verification code and login interfaces, then use the session ID in a demo to access video streams via the Media Server Web Video SDK.

What this FAQ covers: A troubleshooting guide for video stream preview failures in IVMSClient. It explains how to check media server logs, identify gateway errors, correct LAN IP in database settings, and restart the server to resolve the issue.

What this FAQ covers: A guide to testing face recognition SDK. It explains how to update recognition images (with specific format/resolution rules), enable the function, and verify success via returned image names or recognition level logs.

What this FAQ covers: A troubleshooting guide to fix IVMS Client uninstall failures. It explains how to close running processes, delete installation files, reattempt uninstallation, and then install the new version successfully.

What this FAQ covers: A guide to adding alarm configuration roles for IVMS Client. It explains how to access the database via Navicat, locate the user_role table, and manually add the alarm config role code (661) to enable the function.

What this FAQ covers: A guide to checking video FPS for MDVR systems. It explains two methods: configuring FPS directly in MDVR settings, or viewing video information via IVMS Client when settings access is unavailable.

What this FAQ covers: A guide to RJ45 port definition for MDVR devices. It explains pin assignments (including 4/5 and 7/8 pins), wiring color codes, and conversion methods between RS765-6 and RJ45 for network connections.

What this FAQ covers: An analysis of CBR setting issues in NVR systems. It explains that file size differences (even with CBR enabled) come from IP camera bit rate control inaccuracies, and notes such fluctuations are normal; fixed file sizes require IP camera fixed bit rate settings.

What this FAQ covers: A guide to connecting IO cables to door sensors (door magnets) for door status control. It explains cable connections (12V and GND), multi-door setups, sensor operation logic, and installation precautions.