TAGS: "Technical Support FAQ"

This FAQ explains how to solve the GPS Track Drift issue in IVMS system. It guides users to replace three specific files in the bin folder of IVMS Server to fix abnormal GPS track display and restore accurate positioning.

This FAQ explains how to check the Fire Proof Box not recording problem on MDVR. It guides users to check Mirror State, format the storage if needed, enable mirror recording settings, and verify the recorded videos from the mirror path.

This FAQ introduces the complete upgrade process for JS5 on MDVR. It covers upgrading MCU via USB flash drive and updating host software with SD card, then verifying the version information in system interface to confirm successful upgrade.

This FAQ explains how to set snapshot plan on the IVMS Server. It covers associating devices with storage server via admin account, creating snapshot plans in user account, and checking storage paths to ensure the snapshot function works properly.

This FAQ explains how to fix the frequent Mdump log writing problem on IVMS Server. It guides users to stop services, clear existing Mdump files, back up and replace specific executable files, then restart the server to resolve the issue.

This FAQ shows how to change the GPS data storage directory on IVMS Server. It covers editing the GPSDataSv.ini file to reset the storage path, copying existing GPS data to the new directory, and restarting the server to ensure data accessibility on IVMS Client.

This FAQ explains how to set the ADAS/DSM attachment retention days on IVMS Server. It guides users to edit the database.ini file to configure retention parameters, set history backup settings, and restart the server to automatically manage old data storage.

This FAQ explains how to fix the long executing update time when upgrading IVMS Server. It guides users to connect to the database via Navicat for MySQL, delete redundant records in the user_log table, and resolve the slow update caused by repeated database fields.

This FAQ is a user manual for temperature sensor on MDVR. It covers configuring temperature alarm on MDVR, selecting temperature sensor in MCU COM1, setting parameters in web application, and checking temperature values in client and device system info.

This FAQ introduces passenger counter wiring and testing for MDVR systems. It covers connecting MDVR with passenger counting instruments via serial ports and configuring alarm input wiring to ensure accurate data transmission to IVMS client.

This FAQ details the connection of ultrasonic fuel sensor and MDVR. It covers cable wiring between the sensor and MDVR, configuration in IVMS client software and MDVR device settings, and viewing fuel data and alarms on IVMS client and web platform.

This FAQ explains IVMS Server database definition and management. It covers configuring database parameters, switching between normal and maintenance modes, and performing advanced operations such as backup, rebuild, restore and clean up of the database.

This FAQ explains how to use SMS commands to change MDVR parameters. It covers the text format of SMS commands, and provides examples for restarting device, getting GPS data, setting device number, configuring server IP and port, setting 3G/4G parameters, and managing SIM card information.

This FAQ explains how to fix the web port occupied by NT kernel. It guides users to identify the occupied port, use the registry editor to modify related settings, and restart the server to resolve the port conflict issue.

This FAQ explains how to fix MDVR upgrade failed issue. It guides users to use SecureCRT for serial port connection, configure network parameters, use TFTP for programming, and reset the device to complete the upgrade process.

This FAQ explains how to check the MDVR not recording problem. It covers enabling recording function, setting record mode to Auto, checking and formatting SD card or HDD, and verifying HDD insertion for HDD MDVR.

This FAQ introduces 3G to WiFi hotspot setup with MDVR. It covers configuring router static IP mode, matching LAN and gateway settings with MDVR, checking DNS parameters, and connecting router to MDVR for internet access via hotspot.

This FAQ introduces audio pickup for vehicle MDVR systems. It covers the advantages of high sensitivity, low noise, low distortion and small size, as well as specifications like voltage input, power current, sensitivity, frequency, and wiring details for MDVR connection.

This FAQ explains server network configuration for IVMS system. It covers default port descriptions for different servers, methods to check WAN IP availability and port status, and steps to resolve port conflicts.

This FAQ introduces external temperature sensor for MDVR systems. It covers product features, specifications, wiring connections, MDVR configuration for temperature alarm and serial port settings, web application setup, and temperature value checking on client and device system info.