TAGS: "Technical Support FAQ"

This FAQ explains how to configure Geo Fence on IVMS system. It covers creating fence shapes and names in IVMS client, setting terminal parameters and alarm rules, and viewing Geo Fencing alarm reports for vehicle management.

This FAQ explains mobile network download configuration for IVMS system. It covers modifying server files, creating configuration files, binding devices to WiFi download server, setting download plans, and restarting services to enable mobile network download.

This FAQ explains MCU serial port definition for MDVR. It covers MCU port pin position, DB9 to USB and DB9 to 3-pin MCU cable connections, and DB9 to MCU pin definition for debugging and data transmission.

This FAQ explains how to make web download by using Firefox. It covers installing an older version of Firefox, disabling auto update, logging into MDVR web configuration, and downloading video files via right-click options.

This FAQ explains offline upgrade instructions for IVMS system. It covers logging into IVMS client, uploading upgrade files, setting offline upgrade tasks, and enabling automatic firmware upgrade when devices reconnect to the network.

This FAQ is an analog intercom user manual for MDVR systems. It covers analog intercom wiring with MDVR 24PIN port, and how to connect and use voice intercom function in IVMS client for vehicle communication.

This FAQ explains how to format HDD and retrieve logs remotely in IVMS system. It covers modifying config.ini file to enable remote HDD format and log functions, restarting IVMS client, and using remote format and log download features.

This FAQ explains how to replace software download on web page. It covers replacing PC client exe file, updating Android APK and version.ini parameters, restarting web server, and verifying new software download links.

This FAQ introduces installation steps for JA-MC818 vehicle camera. It covers preparation tools, cleaning surfaces, applying adhesive, using 3M stickers, mounting on front glass, and proper installation angles.

This FAQ explains how to get GPS location in web report. It covers replacing related class files, modifying Map.properties to configure API settings, and restarting IVMS web server to display GPS location in vehicle management reports.

This FAQ explains MDVR record files name rules. It breaks down each segment of the filename, including market identifier, date time, video system, resolution, recording type, channel number and frame rate, with a sample file for illustration.

This FAQ introduces panic button setup for MDVR systems. It covers product features, wiring guidance to MDVR 24PIN I/O cables, firmware configuration for alarm linkage, IVMS client setup, and viewing alarm reports on web interface.

This FAQ explains how to change device number from IVMS client side. It covers replacing related DLL file, modifying config file to enable device number change function, restarting client, and editing device number in parameter configuration.

This FAQ explains storage capacity calculation for MDVR video files. It provides coding rate tables, video file size calculation formula, one-hour single-channel file size comparison table, and a downloadable Excel tool for flexible calculation.

This FAQ explains how to change IVMS server web port. It covers stopping IVMS web server, locating and editing server.xml file to modify port number, restarting web server, and opening new port in router or firewall.

This FAQ explains how to use LED control panel with MDVR. It covers LED indicator functions, RS485 wiring to MDVR 24PIN interface, serial device configuration in MDVR setup menu, and enabling the panel to work.

This FAQ explains how to set record plan in IVMS system. It covers adding devices to storage server, configuring record schedule on web platform, modifying video split time and storage path, and restarting storage server to verify recording status.

This FAQ provides solutions to common issues of video loss and no recording on MDVR, covering troubleshooting steps for channel mode, camera system settings, cable connections, and storage media configuration.

This FAQ explains how to add RFID card reader to MDVR. It covers RS232 cable connection, serial device parameter configuration, IC card information writing, and viewing card swipe reports in IVMS client and web interface.

This FAQ explains how to configure alarm email for vehicle mobile DVR. It covers adding devices to storage server, setting up SMTP email parameters, configuring alarm linkage rules on web platform and IVMS client, and verifying alarm email reception with captured images.