TAGS: "Technical Support FAQ"

What this FAQ covers: A technical guide to fix the Chinese term for ESC on the IVMS web interface when loading maps. It explains how to locate and modify the JavaScript file responsible for the map dialog, replacing the Chinese term with ESC to ensure consistent UI language across the system.

What this FAQ covers: A technical guide to differentiate IO ports for Passenger Counter and Panic Button functions on MDVR devices. It explains how to connect sensor cables to the correct IO ports, configure port parameters, and set up wiring to enable both passenger counting and emergency alarm functions simultaneously.

What this FAQ covers: A troubleshooting guide to diagnose and resolve GPS invalid issues on MDVR devices. It explains how to check the GPS module LED status, antenna connection and placement, system information page status, and account for poor signal areas to restore accurate GPS positioning.

What this FAQ covers: A step-by-step guide to configure Dash IP Cam for online connectivity via 4G. It explains how to connect to the camera's built-in WiFi, access the web interface to set up 4G parameters, and verify the device's online status through the dedicated app to ensure stable 4G transmission.

What this FAQ covers: A step-by-step guide to upgrade the firmware of Dash IP Cam devices. It explains how to prepare a FAT32-formatted SD card, load the firmware file, and perform the automatic upgrade by powering on the device, with steps to verify the new firmware version afterward.

What this FAQ covers: A step-by-step guide to change the AI-BOX-A alarm speed via an Android APK. It explains how to upgrade the AI-BOX firmware and the Android APK, connect to the device's WiFi, and adjust the minimum trigger speed for ADAS and DSM alarms to optimize driver safety alerts.

What this FAQ covers: A technical guide to upgrade the AI-BOX-A device using a USB serial port. It explains how to connect the device to a PC, enter download mode, use the MultiDown tool with firmware files, and complete the upgrade to ensure the device runs the latest software version.

What this FAQ covers: A troubleshooting guide to resolve occasional Gateway and Media Server stoppages in IVMS systems. It explains how to identify log redundancy as the root cause, delete outdated log files, and restart the IVMS Server to restore stable operation of the services.

What this FAQ covers: A practical guide to save GPS data files to CSV format in IVMS systems. It explains two methods: exporting directly from the web client, and converting .dat GPS files to CSV using the ExportGpsInfo tool, enabling easy data analysis and sharing.

What this FAQ covers: A step-by-step disassembly guide to remove the enclosure of different MDVR models including JH6, JH0-HD, and JS2-HD. It explains how to locate and remove screws, access the main board, and identify internal modules like 3G, GPS, and WiFi for troubleshooting and maintenance.

What this FAQ covers: A troubleshooting guide to verify if the Multi Server including Media and Gateway Server is working properly. It explains how to analyze server log files for activity records and check for port conflicts to confirm stable operation of the Multi Server.

What this FAQ covers: A detailed parameter guide for the Passenger Counter channel settings. It explains the purpose and recommended values for key parameters like sensitivity, filter height, counter type, and door delay, helping to optimize passenger counting accuracy.

What this FAQ covers: A step-by-step guide to update the parameters of Passenger Counter cameras. It explains how to configure network settings, connect to the device via its default IP, log into the client, and apply the correct camera parameters to ensure accurate passenger counting.

What this FAQ covers: A practical guide to add Multi Media Servers in IVMS systems to resolve slow or failed video previews. It explains how to adjust server settings, configure router ports, and register additional media servers to distribute load and improve video streaming stability.

What this FAQ covers: A step-by-step guide to export passenger counting data from the Passenger Counter device. It explains how to configure network settings, connect to the device via its default IP, log into the client, and download the passenger in/out data for analysis and reporting.

What this FAQ covers: A step-by-step guide to restore IVMS Client accounts to their default password. It explains how to reset passwords for both secondary and primary accounts via the web interface, ensuring users can regain access to the system quickly.

What this FAQ covers: A technical troubleshooting guide to resolve Gateway Server failure caused by OS Error ID 7000. It explains how to use the Windows Registry Editor to modify the CldFlt parameter, which fixes the service startup issue and restores stable operation of the Gateway Server.

What this FAQ covers: A troubleshooting guide to resolve the IVMS Client account overdue error at login. It explains how to use a primary account to access the web interface, extend the validity period of the expired account, and restore normal login functionality.

What this FAQ covers: A practical guide to adjust camera parameters directly from the MDVR device. It explains how to use the remote control to access settings for hue, brightness, contrast, saturation, and sharpness, allowing real-time video quality optimization.

What this FAQ covers: An explanatory guide to understand why SD mirror recording files are smaller than main stream recording files on MDVR devices. It explains the difference between constant bit rate (CBR) for main streams and variable bit rate (VBR) for mirror recording, which reduces file size during static scenes.