TAGS: "Technical Support FAQ"

What this FAQ covers: A step-by-step guide to assign different permissions to various accounts in the Vehicle Management System. It explains how to create primary accounts, define roles with specific access rights, and link these roles to individual users to ensure granular access control.

What this FAQ covers: A troubleshooting guide to resolve the IVMS Client not opening issue after installation. It explains how to enable hidden files, locate and delete the cmsv6 cache folder, and restart the client to restore normal operation.

What this FAQ covers: A comprehensive FAQ addressing common questions about SD card storage in MDVR systems. It explains recording logic for dual SD cards, reserved free space, alarm file storage, and overwrite behavior, helping users understand and optimize SD card storage usage.

What this FAQ covers: A step-by-step guide to enable Geo-Fence, Route, and Point of Interest options in IVMS Client. It explains how to use role management to adjust account permissions, ensuring these map-related features become accessible in the client interface.

What this FAQ covers: A step-by-step hardware replacement guide to change the 4G module on an MDVR device. It explains how to disassemble the MDVR enclosure, access the communication board, and safely replace the 4G module to restore network connectivity.

What this FAQ covers: A troubleshooting guide to resolve issues where IVMS Client fails to preview video streams and retrieve device parameters. It explains how to analyze server logs, identify incorrect WAN IP configurations, and correct network settings to restore normal functionality.

What this FAQ covers: A troubleshooting guide to resolve the "server find the file error" in IVMS Client, which occurs during parameter changes or firmware upgrades. It explains how to clear excess configuration and upgrade files from the server directory to free up storage space and restore normal functionality.

What this FAQ covers: A technical guide to remove Session ID verification for API integration with IVMS Server. It explains how to modify the server configuration file to disable session checks, allowing seamless API access for third-party integration.

What this FAQ covers: A step-by-step guide to use a LAN cable as a WiFi connection for downloading video from an MDVR device. It explains how to configure network and WiFi settings on the MDVR, enabling video download via a wired network acting as a wireless access point.

This FAQ guides users on checking and troubleshooting audio-video synchronization issues for MDVR camera systems, covering camera testing, audio configuration, and playback verification methods.

What this FAQ covers: A reference guide to check and interpret system information status on MDVR devices. It explains key parameters including software and hardware versions, GPS and WiFi connection status, external sensor data, and network connectivity, helping users verify device performance.

What this FAQ covers: A practical guide to locate the storage paths of GPS data and IO input snapshots in the IVMS Server system. It explains how to find these paths through configuration files and directory structures, enabling users to access and manage location data and event snapshots.

What this FAQ covers: A troubleshooting guide to resolve the issue where the Panic Button does not appear in the Alarm Information list of IVMS systems. It explains how to identify conflicts with other devices like passenger counters, and how to reconfigure IO port settings to restore alarm visibility.

What this FAQ covers: A troubleshooting guide to resolve frequent and dramatic GPS information changes in IVMS systems. It explains how to identify conflicts caused by multiple MDVR devices using the same Device ID, and how to correct this issue to ensure stable GPS data display.

What this FAQ covers: A practical guide to use the GpsTransformTool for reading raw GPS data from IVMS systems. It explains how to locate the GPS data files and use the tool to access and view detailed GPS information that is otherwise only analyzable by the IVMS Server.

What this FAQ covers: A troubleshooting guide to resolve camera image corruption issues on MDVR systems. It explains how to diagnose and address common causes including communication interference, hardware malfunctions, and firmware or board-related problems, ensuring clear and stable video output.

What this FAQ covers: A troubleshooting guide to resolve 3G connectivity issues on the ME909S-521 module. It explains how to verify SIM card band compatibility, check dial parameters, and adjust network mode settings on the MDVR to restore stable 3G network access.

What this FAQ covers: A step-by-step troubleshooting guide to resolve issues where IP cameras cannot be detected or display images. It explains how to diagnose problems across network components including switches, fiber connections, cables, and the camera itself, ensuring full camera functionality is restored.

What this FAQ covers: A comprehensive guide to common faults and solutions for surveillance cameras. It explains issues like poor night illumination, image whitening, no image, color distortion, and geometric distortion, along with practical troubleshooting steps to restore camera performance.

What this FAQ covers: A troubleshooting guide to resolve blurred playback images in IVMS Client. It explains how to adjust a specific configuration parameter to optimize video decoding, resulting in clear and smooth playback of recorded footage.