TAGS: "Technical Support FAQ"

What this FAQ covers: A troubleshooting guide to resolve MySQL Server running failures in IVMS environments. It explains how to run the service in debug mode, verify configuration file paths, check error logs, and re-save the my.ini file in ANSI encoding to fix startup issues.

What this FAQ covers: A troubleshooting guide to resolve automatic stopping of Media Server and Gateway Server in IVMS environments. It explains how to check server versions, update core program files, and run the DBCheck tool to ensure stable service operation.

What this FAQ covers: A troubleshooting guide to resolve the issue where MDVR shows online in system info but appears offline in IVMS Client. It explains how to disable the Use SIM as Dev-ID option in vehicle settings to ensure device ID consistency between MDVR and IVMS Client.

What this FAQ covers: A troubleshooting guide to resolve database connection failures in IVMS Server. It explains how to run the DBCheck tool, restore the database through maintenance functions, and reconfigure the server to restore normal connectivity.

What this FAQ covers: A technical guide to enable SSL encryption for IVMS Login Server and Gateway Server. It explains how to install security certificates, modify configuration files, adjust web settings, and restart the server to ensure secure MDVR connections.

What this FAQ covers: A complete guide to configure automatic WiFi download settings for MDVR devices. It explains how to set up device numbers, network parameters, and WiFi connections, enabling MDVR to automatically switch to WiFi and upload video data to the server when in range of a designated download site.

What this FAQ covers: A troubleshooting guide to resolve WiFi download task failures in MDVR systems. It explains how to verify device online status, check WiFi SSID consistency, ensure sufficient storage space, adjust download retry parameters, and inspect router settings to restore stable downloads.

What this FAQ covers: A step-by-step guide to upgrade the Tomcat server version for IVMS systems. It explains how to back up the original installation, replace core files, migrate the gpsweb folder, and preserve port configurations to ensure a smooth transition to the latest Tomcat version.

What this FAQ covers: A technical guide to convert certificate formats for IVMS SSL configurations. It explains how to use keytool to convert .pfx to .jks files, and use OpenSSL to convert .pfx to .pem format with combined RSA keys, enabling secure SSL connections in server environments.

What this FAQ covers: A comprehensive guide to configure SSL and HTTPS protocols for IVMS systems. It explains how to prepare certificates, modify Tomcat and server configuration files, and update database settings to enable secure encrypted connections for the web interface, media server, and websocket services.

What this FAQ covers: A step-by-step guide to enable the power off and fuel off functions for MDVR devices in IVMS systems. It explains how to complete a safety agreement, configure device parameters through the web interface, and use the IVMS Client to trigger these critical vehicle control functions with password verification.

What this FAQ covers: A troubleshooting guide to resolve issues where MDVR cannot detect the RS485 port of a Passenger Counter. It explains how to check cable connections, serial port settings, firmware compatibility, and device address configurations to restore communication between MDVR and the counter.

What this FAQ covers: A technical guide to check the CPU temperature of JT1 devices. It explains how to connect the device to a PC with a double USB cable, enable ADB mode, and use command-line tools to read thermal zone data, converting the raw values to actual temperature readings.

What this FAQ covers: A guide to run MulMDVR and conduct pressure tests on IVMS servers. It explains how to resolve missing dependency issues, configure device IDs and server parameters, and simulate multiple MDVR connections to verify server stability under high load.

What this FAQ covers: A guide to generate grec video files from the IVMS Client side. It explains how to download recorded video as grec files by adjusting time ranges, and how to record live video directly to local storage as grec files, with steps to playback using the MDVR Player software.

What this FAQ covers: A practical guide to connect a monitor to MDVR via AV output. It explains how to use 3.5mm and RCA adapter cables to link the front or rear AV ports of MDVR to the AV input of a TV or monitor, enabling video output for vehicle monitoring and device operation.

What this FAQ covers: A guide to identify the start and end times of H265 video files (.dat) from MDVR devices. It explains how to use the MDVR Player software to load the .dat file folder, view the time range of each video clip, and map the file names to their corresponding recording times for efficient video retrieval.

What this FAQ covers: A troubleshooting guide to enable the Track option for secondary accounts in IVMS Client. It explains how to adjust database settings to activate track functionality and modify role permissions through the web interface, ensuring all accounts can access the track playback feature.

What this FAQ covers: A step-by-step guide to search video records via GPS track in the New IVMS Client. It explains how to locate device GPS tracks, select specific track points, and directly retrieve corresponding video recordings for efficient incident investigation and vehicle monitoring.

What this FAQ covers: A step-by-step guide to create and manage device groups in the IVMS web interface. It explains how to create new groups, assign devices to specific groups, and organize multiple device groups for streamlined vehicle management and monitoring.