TAGS: "Technical Support FAQ"

What this FAQ covers: A troubleshooting guide to resolve the issue where IVMS Server web reports fail to display location data. It explains how to replace key configuration files and add a Google API key to enable geolocation functionality in web reports.

What this FAQ covers: A technical guide to check the status of IVMS Storage Server using MySQL queries. It explains how to access the database and run commands to verify recording plans, device counts, and snapshot plans, ensuring the storage server operates normally.

What this FAQ covers: A practical guide to enable the passenger counter report in IVMS systems. It explains two methods: one via the web interface using an admin account, and another through direct database configuration, allowing users to access passenger count data in reports.

What this FAQ covers: A troubleshooting guide to resolve playback issues with grec files in MDVR Player. It explains how to verify file names, check format association settings, and identify encrypted files to ensure successful playback of recorded video.

1. First, open the IVMS Server installation directory, and find this folder....

What this FAQ covers: A step-by-step guide to customize icons and GUI images on the IVMS Server web interface. It explains how to replace image files, modify configuration settings, and update text to brand the web interface according to user preferences.

What this FAQ covers: A practical guide to backup and migrate IVMS Server basic data to another server using Navicat for MySQL. It explains how to export key database tables and import them into a new server, ensuring seamless data transfer and continuity of service.

What this FAQ covers: A step-by-step guide to retrieve a forgotten IVMSClient password. It explains how to access the MySQL database with Navicat, extract the encrypted password, and decrypt it using an online tool to regain access to the client.

What this FAQ covers: A troubleshooting guide to resolve GPS drift issues in MDVR systems, where the displayed location on the map differs from the actual position. It explains how to check firmware versions and verify IVMS Client and Server compatibility to identify and fix the root cause.

What this FAQ covers: A step-by-step configuration guide to enable passenger counter functionality on IVMS Server and Client. It explains how to install required DLL files, modify configuration settings, and restart services to activate passenger counting and reporting features.

What this FAQ covers: A practical guide to adjusting the volume of an Analog intercom on MDVR systems. It explains how to locate and modify the audio output volume setting in the MDVR menu, and notes that firmware version compatibility may affect this feature.

What this FAQ covers: A step-by-step guide to configuring JI2 and JI3 devices using an Android phone. It explains how to connect via WiFi, use the Dashcam APK for setup, and configure network and server settings to enable remote access and monitoring.

What this FAQ covers: A troubleshooting guide to resolve the "0xc000007b" error that causes HTML5 Media Server to fail to start. It explains how to install required Visual C++ runtime components to fix the compatibility issue and restore normal server operation.

What this FAQ covers: A step-by-step troubleshooting guide to resolve repeated Media Server restarts in IVMS systems. It explains how to download and apply an update package to replace core files, ensuring stable and continuous server operation.

What this FAQ covers: A reference guide to the front panel LED indicators on MDVR devices. It explains the meaning of each light, including power, recording, HDD status, network, GPS, and alarms, helping users quickly diagnose device health and functionality.

What this FAQ covers: A troubleshooting guide to resolve 4G dialing failures on MDVR devices, where the 4G state repeatedly shows DIALING or NO DIAL. It explains how to verify network parameters, import working configurations, check SIM cards and signal strength to restore 4G connectivity.

What this FAQ covers: A troubleshooting guide to resolve the issue where a vehicle appears stationary in the ICARVIEW mobile app, even though it is moving and showing speed updates in IVMSClient. It explains how to test the position data interface and update the mobile app to restore real-time movement tracking.

What this FAQ covers: A comprehensive introduction to the transmission protocols used by IPC cameras, including RTSP, UDP, RTP, RTCP, HTTP, and TCP. It explains their functions, advantages, and common protocol combinations to ensure reliable real-time audio and video streaming across complex networks.

What this FAQ covers: A step-by-step guide to flashing the Android firmware on JT1 devices. It explains how to prepare the required cables, connect the device to a PC, and use tools like SecureCRTPortable and MultiDownload to complete the firmware update successfully.

What this FAQ covers: A practical guide to using the CWD10 device to write RFID cards. It explains how to connect the device, install necessary software and runtime libraries, and use the CardWriter tool to read or write RFID card information for IVMS systems.