TAGS: "Technical Support FAQ"

What this FAQ covers: A reference guide to video surveillance camera focal length, field of view, and monitoring distance. It explains how focal length impacts viewing angle and coverage, and provides recommendations for selecting lenses based on different monitoring scenarios to ensure optimal camera performance.

What this FAQ covers: A practical guide to locating the ACC cable in a vehicle during MDVR installation. It explains how to use a test pencil to identify the ACC cable by testing voltage changes between ACC ON and OFF states, ensuring proper MDVR power control.

What this FAQ covers: A complete installation and debugging manual for the JAB-G-A AI BOX system with MDVR. It explains how to wire the AI BOX to MDVR, connect ADAS and DSM cameras, and calibrate the system to enable advanced driving assistance features.

What this FAQ covers: A troubleshooting guide to resolve duplicate device ID errors on older IVMS servers. It explains how to use Navicat for MySQL to access the database, identify conflicting entries, and clean up orphaned data to restore the ability to add new devices and users.

What this FAQ covers: A step-by-step guide to connecting and configuring an AHD PTZ camera with an MDVR system. It explains how to wire the RS485 serial cable, match communication protocols and baud rates, and set up the MCU serial port to enable PTZ control functionality.

What this FAQ covers: A troubleshooting guide to resolve common audio issues with MDVR video playback, including no sound, audio-video desynchronization, and excessive noise. It explains how to check volume settings, enable audio recording parameters, and adjust audio levels to restore clear and synchronized audio.

What this FAQ covers: A practical introduction to dual-USB SATA cables, explaining the function of each USB connector and when to use both ports for sufficient power, especially when connecting to a notebook, versus using a single port on a PC for both power and data transfer.

What this FAQ covers: A troubleshooting guide to resolve the map "not safe" error on IVMS Client after enabling SSL certificates on the server. It explains how to verify domain name login, configure HTTPS settings, and update map file references to ensure secure and proper map display.

What this FAQ covers: A practical guide to formatting a USB flash drive to FAT32 using a PC. It explains how to prepare the drive for tasks like exporting video logs or upgrading firmware on MDVR and MCU devices, ensuring compatibility with system requirements.

What this FAQ covers: A practical guide to using remote control to simulate vehicle speed on MDVR systems with compatible MCU versions. It explains how to enable the function, configure speed parameters, and input simulated speed values to test features like ADAS that rely on speed data.

What this FAQ covers: A troubleshooting guide to resolve blank map issues on IVMSClient, where all map providers including Google, Baidu, and OpenStreetMap fail to load. It explains how to verify browser compatibility, check client logs, and add map URLs to trusted sites to restore map display.

What this FAQ covers: A troubleshooting guide to resolve Android APK upgrade failures for JH6S-D devices on IVMS Client. It explains how to verify APK file naming, check device storage availability, and confirm upgrade progress to ensure successful firmware updates.

What this FAQ covers: A troubleshooting guide to resolve the "Add Vehicles cannot exceed the registered vehicles" error when adding MDVR devices via the IVMS web interface. It explains how to check current license limits, obtain additional licenses, and update the license configuration to allow more devices to be added.

This FAQ explains how to check ADAS and DSM alarms via the Android APK of the intelligent vehicle monitoring system, guiding users to view alarm lists, pictures and videos after logging into the app.

What this FAQ covers: A comprehensive troubleshooting guide to resolve issues where a virtual server is set up but cannot be accessed from the Internet. It explains how to verify access methods, check server and router configurations, and address network restrictions to restore remote connectivity.

What this FAQ covers: A step-by-step guide to setting up Internet Explorer to view MDVR live video on the web. It explains how to configure MDVR network parameters, add trusted sites, adjust ActiveX security settings, and install the required player to enable live video streaming.

What this FAQ covers: A practical guide to configuring MDAS devices to send alarm videos to IVMS Server successfully. It explains how to obtain the MDAS IP, connect it to MDVR, set network parameters, and configure alarm settings to ensure reliable alarm video transmission.

What this FAQ covers: A troubleshooting guide to resolve WiFi automatic download failures on MDVR systems. It explains how to verify WiFi connectivity, match SSID and download ID configurations between MDVR and server, and adjust network settings to ensure successful automatic downloads.

What this FAQ covers: A troubleshooting guide to resolve abnormal GPS track issues on IVMS systems, including trajectories crossing oceans, shifting on roads, and not aligning with roads. It explains how to enable GPS fix, adjust upload intervals, and verify data to restore accurate track display.

What this FAQ covers: A clear comparison of CANbus and OBD, explaining their core functions and differences. It defines CANbus as the internal vehicle data communication network and OBD as the external diagnostic interface, helping users understand their distinct roles in automotive systems.