TAGS: "Technical Support FAQ"

What this FAQ covers: A guide to export MDVR configuration parameters from the IVMS Client. It explains how to use the log search function to locate the parameters.conf file, download it to a local device, and prepare it for importing to other MDVR units.

What this FAQ covers: A troubleshooting guide to resolve high CPU usage in IVMS Storage Server. It explains how to identify the root cause (an FTP task loop) and fix it by updating the libFtpSvr.dll and related library files in the IVMS Server bin64 directory.

What this FAQ covers: A technical guide to burn u-boot onto MDVR devices using the FastBoot3.1_BVT tool. It explains how to configure serial and network parameters, select the u-boot firmware file, and complete the burning process to recover or update the MDVR bootloader.

What this FAQ covers: A guide to import original video files into an MDVR HDD and play them back on a 7-inch monitor. It explains how to organize video files by date-named folders, insert the HDD into the MDVR, and use the remote controller to search and play back videos.

What this FAQ covers: A guide to set up cyclic playback of real-time video streams from multiple channels in IVMS Client. It explains how to create a polling group, configure the cycle duration, add desired channels, and start the polling to enable automatic rotation between live feeds.

What this FAQ covers: A technical guide to capture MCU debug logs from MDVR using SecureCRT. It explains how to establish a serial connection between MDVR and PC, configure log recording settings, and retrieve the debug logs for troubleshooting hardware or software issues.

What this FAQ covers: A troubleshooting guide to resolve missing alarm information upload to IVMS Client. It explains how to check MDVR signal quality, alarm filter settings, server-side alarm reports, and restart the IVMS Server to ensure alarms are properly received and displayed.

What this FAQ covers: A technical guide to search for unencrypted MDVR devices using SQL commands in Navicat for MySQL. It explains how to connect to the IVMS Server database, access the dev_status table, and run a count query to identify devices where encryption is disabled.

What this FAQ covers: A comprehensive troubleshooting guide for resolving common issues with the JT1 MDVR device, including power failures, frequent restarts, network connectivity problems, offline status, recording failures, location inaccuracies, and system crashes. It provides step-by-step hardware and software checks, as well as firmware upgrade instructions.

What this FAQ covers: A troubleshooting guide to check the validity of a Google Map API Key in MDVR Player when the map appears blank. It explains how to extract the map path from the libmap log, verify it in Google Chrome, and confirm if the API Key is working properly.

What this FAQ covers: A troubleshooting guide to resolve missing Platform options in the New IVMS Client. It explains how to check account permissions via the web interface, modify role settings to enable platform access, and restart the client to restore the Platform option.

What this FAQ covers: A troubleshooting guide to fix the splash screen issue on Passenger-Counting Camera displays. It explains how to adjust MDVR display settings, upgrade camera firmware, and reconnect internal cables to resolve display anomalies.

What this FAQ covers: A complete installation guide for the JT1 MDVR device, including pre-installation preparation, bracket mounting, cable connection, IP camera installation, and post-installation verification. It provides step-by-step instructions and visual references to ensure a secure and functional setup.

What this FAQ covers: A guide to check the SD card status on JI2 and JI3 devices via a mobile app. It explains how to connect to the device WiFi, access the configuration menu, and use the Storage Manager to view space usage and format the SD card if needed.

What this FAQ covers: A technical guide to calculate and test MDVR power consumption in vehicle environments. It explains how to interpret battery capacity (Ah) and use an adjustable power meter to measure current draw, helping estimate how long a vehicle battery can support MDVR operation.

What this FAQ covers: A guide to check channel mode and configure other system settings on the JT1S MDVR device. It explains how to use the manager IC card to access the operation management interface, verify or adjust channel resolution (e.g., 1080P for high-definition cameras), and set network and server parameters.

What this FAQ covers: A troubleshooting guide to resolve the My Map loss issue in IVMS Client. It explains how to check database role permissions (code 611) and re-register the software with a license key to restore map display functionality.

What this FAQ covers: A guide to add channel numbers for both local monitors and the IVMS Client/Mobile APP. It explains how to adjust live mode settings on the monitor via remote control, and modify vehicle information in the IVMS Client to increase the number of camera channels.

What this FAQ covers: A troubleshooting guide to resolve issues where MDVR parameters cannot be exported to USB or SD card. It explains how to check the storage device format (FAT32), verify write protection status, and ensure the MDVR can detect and write to the storage medium.

What this FAQ covers: A technical guide to restore basic MySQL data for IVMS Server. It explains how to use database backup files, configure the restore process through the database maintenance interface, and verify the data recovery by restarting services and checking the web console.