TAGS: "Technical Support FAQ"

What this FAQ covers: A guide to upgrade MDVR firmware via IVMS Client. It explains how to ensure device connectivity, select the correct CRC-formatted firmware file, and initiate the upgrade process, with instructions to verify successful completion and confirm the new firmware version.

What this FAQ covers: A technical guide to retrieve FLV format video recordings via IVMS SDK. It explains how to prepare the IVMS Media Server, configure server settings, and use the provided API endpoint with specific parameters to access and playback video recordings.

What this FAQ covers: A troubleshooting guide to diagnose constant MDVR reboot issues. It explains how to use a 12V 5A power adapter and voltage meter to test power supply stability, identify vehicle battery problems, and check for short circuits in both the vehicle and MDVR hardware.

What this FAQ covers: A guide to read G-sensor information using MDVR Player. It explains how to access real-time G-sensor parameters on the MDVR display and analyze acceleration curves (X/Y/Z axes) from video playback to evaluate vehicle status and accident details.

What this FAQ covers: A troubleshooting guide to resolve frequent IVMS service connection failures to the Login Server. It explains how to identify license shortages relative to the number of devices, and provides steps to submit server details for license registration to restore stable service connectivity.

What this FAQ covers: A guide to search GPS tracks via video recordings in the New IVMS Client. It explains how to locate video files by device and time, then jump to the GPS track interface to view and analyze the vehicle's movement path on a map.

What this FAQ covers: A troubleshooting guide to resolve no video output issues on MDVR mobile devices. It explains how to check device power status, display input settings, video cable connections, and the mainframe lock to identify and fix the root cause of the problem.

What this FAQ covers: A guide to change the default download path for video and log files in IVMS Client. It explains how to locate the download settings, modify the storage directory, and ensure future files save to the new selected path.

What this FAQ covers: A technical guide to retrieve FLV format real-time video streams via IVMS SDK. It explains how to prepare the IVMS Media Server, configure server settings, and use the provided API endpoint with specific parameters to access live video feeds.

What this FAQ covers: A guide to add channel names to real-time video feeds on MDVR devices. It explains how to access the general settings menu, configure channel labels via the OSD setup interface, and save changes to display custom names on live video streams.

What this FAQ covers: A troubleshooting guide to resolve the ivmssvrwizard.exe system error during IVMS Server installation. It explains how to identify missing operating system dependent lib files and install the required Visual C++ redistributable packages to restore program functionality.

What this FAQ covers: A troubleshooting guide to resolve frequent Tomcat restarts in IVMS Server environments. It explains how to identify the root cause in web.xml and fix the issue by updating the domain name and SSL port configuration in the IVMSDaemon.ini file.

What this FAQ covers: A guide to create users with different roles and access permissions on MDVR devices. It explains how to access the user setup menu via the general settings interface, add new accounts, assign specific roles, and save configurations to enable role-based access control.

What this FAQ covers: A step-by-step guide to disassemble the J13 dashcam and inspect its 4G module. It explains how to remove screws, separate the device casing, and access the main board to locate and check the 4G module for connectivity or hardware issues.

What this FAQ covers: A guide to configure IVMS Client to pop up alarm video when an MDVR alarm is triggered. It explains how to set up G-sensor or other alarms on the MDVR, configure alarm linkage in the IVMS Client, and ensure the corresponding video channel automatically displays when an alarm event occurs.

What this FAQ covers: A troubleshooting guide to resolve the "can not find mfc100.dll" error in IVMS Server. It explains how to locate the missing DLL file, install both 32-bit and 64-bit versions to the correct system directories, and register the file using the regsvr32 command to restore server functionality.

What this FAQ covers: A technical guide to set up cluster-based WiFi download for IVMS. It explains how to configure the main server, add WiFi download servers, configure port mapping and network settings, and set up download plans to enable efficient, distributed video retrieval.

What this FAQ covers: A troubleshooting guide to supply power to IP cameras separately from MDVR. It explains how to modify network cables to provide independent power, which helps resolve issues like failed camera detection, unstable video recording, and voltage fluctuations.

What this FAQ covers: A guide to disable Video Loss alarms on MDVR for unused camera channels. It explains how to turn off the alarm directly on the MDVR local interface, or remotely via IVMS Client by modifying the channel enable status in the main stream settings.

What this FAQ covers: A step-by-step guide to reset the password of an IP camera (e.g., JI-MC900). It explains how to use EasyTool to retrieve the camera's MAC address, generate a super password via EncodeMAC, and then log in to change the password through the camera's web interface.