TAGS: "Technical Support FAQ"

This FAQ guides on setting ADAS and DSM alarm emails from IVMS web side.

This FAQ introduces the Visualized Big Data Platform (for IVMS web client), covering its functions: displaying vehicle/fleet status (online count, errors), integrating ADAS/DSM active safety tech, and enabling account/fleet analysis (top miles, error location).

This FAQ guides on setting ADAS and DSM alarm linkage at IVMS Client side, covering using updated server/client (with MDVR/ADAS/DSM online), configuring alarm linkage via client settings, and triggering alarms to auto-link specified channels.

This FAQ explains how to move old server data to new server via IVMSDBBackup file, covering copying backup files, restoring data (basic or big data) on the new server, verifying data, and upgrading to the new server version to transfer the data.

This FAQ explains how to use Overlay function on MDVRPlayer (requires data frames with GPS/vehicle status info), covering displaying overlays like GPS data, driver/company details, IO information, and ACC status on video.

This FAQ guides on OSD settings for MDVR, covering adjusting "Encode" and "Front" toggles to control on-screen display (like speed, GPS, vehicle info) on monitors and MDVRPlayer.

This FAQ explains how to fix devices that always upload 0 speed, covering checking speed source settings (switch from 'Vehicle' to 'GPS' in speed setup), configuring via IVMS Client, and re-verifying speed data.

What this FAQ covers: A troubleshooting guide for the issue where vehicle moves but history tracking data is empty in vehicle monitoring systems. It outlines a fix by modifying a server configuration file and restarting the web server to restore data display.

What this FAQ covers: A step-by-step guide to enable format disk and search log functions on IVMS Client. It explains how to modify the config.ini file and restart the client to activate these features for vehicle monitoring system management.

What this FAQ covers: A test procedure to verify ICARVISIONS MDVR performance under extreme temperature and humidity conditions. It uses a constant temperature humidity chamber to confirm the MDVR maintains normal voltage, current and recording functions in harsh environments.

What this FAQ covers: A guide to creating mosaic videos using MDVRPlayer (paired with ICARVISIONS MDVR). It outlines how to use a special version of the player to enable mosaic function, mark sensitive areas, and generate processed video files for privacy protection.

What this FAQ covers: A troubleshooting guide for ICARVISIONS MDVR that fails to upload snapshots to email showing Errcode -11, Net Error. It outlines configuration checks and recording status verification to resolve the issue and ensure successful snapshot delivery.

What this FAQ covers: A troubleshooting guide for MDVR Player that cannot display Google map when running without UAC login. It explains how to resolve the issue by reinstalling the player to a non-system drive and reconfiguring Google API settings to restore map functionality without admin permissions.

What this FAQ covers: A troubleshooting guide for Web Client video real-time streaming failure. It explains how to resolve the issue by verifying device WAN address settings and correcting server WAN2 IP configurations to restore successful video streaming.

What this FAQ covers: A troubleshooting guide for server that keeps creating excessive files in Mdump folder. It explains how to resolve the issue by checking port 6619 conflicts related to Redis connection failures and restarting HTML5 Media Server to stop unwanted file generation.

What this FAQ covers: A step-by-step guide to set up WiFi hotspot function on MDVR. It explains how to upgrade firmware to a version supporting WiFi hotspot and configure related WiFi parameters on the setup page to enable the function.

What this FAQ covers: A step-by-step guide to configure WiFi cluster solution for IVMS. It explains how to set up database connectivity, adjust firewall settings, modify server configurations and configure web-based cluster parameters to enable the WiFi cluster function.

What this FAQ covers: A step-by-step guide to zoom specific areas in video using MDVRPlayer. It explains how to open video files, select a channel, and use mouse to mark and zoom target areas for detailed viewing.

What this FAQ covers: A guide to add postcode search function to IVMS Client. It explains how to configure map load settings, update map files, add Google Map API key and restart web server to enable postcode search on the client side.

What this FAQ covers: A guide to use Socket Tool for network communication testing. It explains how to create TCP server and client connections, verify port status, and test data transmission to validate network software functionality.