TAGS: "Technical Support FAQ"

This FAQ addresses the issue of Server Manager failing to connect to DB after MySQL server reinstall, guiding users through steps like data backup, server setup, and DB configuration to restore connectivity.

This FAQ guides on enabling remote access for IVMS Server MySQL, covering server configuration, database tool setup, and firewall/setting adjustments to allow external connections.

This FAQ explains how to change Device Num from New IVMS Client side, covering file configuration adjustments and client restart to enable the Device Num modification function.

This FAQ covers the connection between ultrasonic fuel sensors and mobile DVRs, including cable setup, CMS client configuration, and DVR device settings to enable fuel monitoring and alerts.

This FAQ guides on obtaining Session ID for API integration, covering server update, configuration file adjustments, and login API usage (for normal and admin users) to retrieve the ID.

This FAQ solves the MDVR Player prompt about unsupported browser for Google Maps JavaScript API, covering updating MDVR Player, replacing server map files, and adding Google Map API key to resolve the issue.中文解释：这篇 FAQ 解决 MDVR 播放器提示浏览器不支持 Google Maps JavaScript API 的问题，涵盖更新 MDVR 播放器、替换服务器地图文件及添加 Google 地图 API 密钥等操作来解决该提示。 要不要我帮你调整更突出 “MDVR 播放器 Google 地图 API 不支持问题解决” 的搜索版本？

This FAQ guides on setting up ADAS and DSM for AI MDVR, covering calibration via iCalibration app (with USB/WiFi connections) to configure these driver-assist and monitoring functions.

This FAQ explains how to change IVMS client login page title and logo, covering adjustments via server panel's DIY tool (with specified logo format) and client restart to apply the changes.

This FAQ outlines server and client hardware requirements (by device count: 0–500, 1000–2000, 5000–10000pcs) for IVMS, covering specs like OS, CPU, RAM, disk, and network, plus cluster server guidance for high video loads.

This FAQ explains how to modify the default map location on IVMS web client, covering editing a properties file (with latitude-longitude format) and restarting the server to apply the new default location.

This FAQ solves the IVMS Client prompt about unsupported browser for Google Maps JavaScript API, covering updating the client, replacing server map files, and adding Google Map API key to resolve the issue.

This FAQ guides on configuring Alarm E-mail with Google account, covering enabling 2-Step Verification and creating App passwords for Gmail, then using these credentials to set up the email alarm.

This FAQ explains how to backup and restore MySQL data via MySQL Server Manager, covering backup settings (path, frequency) and restore steps (selecting backup folder, setting restore days) for IVMS-related data.

This FAQ guides on setting JI3A online, covering device connections (GPS antenna, SIM card), WiFi-based configuration via app (device/SIM number setup), network/server settings, and 3G/4G configuration to get the device online.

This FAQ guides on configuring software download at IVMS web side, covering placing software packages in server folders, editing properties files (with file names), and restarting the server to enable web-side downloads.

This FAQ explains how to create users at IVMS web client, covering admin login, adding user accounts (with terminal licenses), configuring terminals, setting roles/permissions, and managing sub-accounts.

This FAQ explains why MDVR (with GD303R MCU) stays powered on when its electronic lock is unlocked—it’s a new feature: MDVR powers on after ACC connection (even with unlocked lock) to enhance security, with power-off delay setting.

This FAQ guides on adding driver information to JTI driver card side, covering device server settings, web-based driver info entry (name, ID, photo), associating drivers with devices, and updating via card swipe.

This FAQ explains how to set motion detection alarm at IVMS Client side, covering device channel selection, function enablement, and configuration of sensitivity/monitoring area to trigger alarms on the platform.

This FAQ solves the issue that Android APK can not show device location, covering stopping the server, editing config files (adding Google API key and adjusting settings), then restarting the server to restore location display.