TAGS: "IVMS and Fleet Management FAQ"

What this FAQ covers: A troubleshooting guide to reduce MongoDB memory usage on IVMS Server. It explains how to limit the WiredTiger cache size via configuration file modification to resolve high RAM consumption and improve system responsiveness.

What this FAQ covers: A guide to verify Google API functionality for IVMS Server. It explains how to extract the API key from server configuration files and test it with a sample geocoding request in a web browser to confirm if the API is working or if access is denied.

What this FAQ covers: A guide to access user logs via IVMS web interface. It explains how to check user activity logs, device change reports, and media usage details, enabling administrators to track system actions, device modifications, and 4G data consumption by MDVR devices.

What this FAQ covers: A troubleshooting guide to resolve persistent SD card not exist alarms in IVMS Client. It explains how to use the alarm filter to suppress the Disk 2 no exist alert and restart the client to clear the false alarm.

What this FAQ covers: A troubleshooting guide to resolve the car not located on map issue in IVMS. It explains how to use browser developer tools to identify connection timeout errors, then check network configuration, firewall, and VPN settings to restore map location functionality.

What this FAQ covers: A troubleshooting guide to resolve IVMS Client device list loading failure with SSL enabled. It explains how to analyze client logs, access the IVMS server database, and update the WebSocket server configuration to restore device list loading and video preview functionality.

What this FAQ covers: A troubleshooting guide to resolve IVMS Gateway Server failure caused by full log files. It explains how to locate log directories, safely clear excessive logs, and restart services to restore Gateway Server functionality in affected IVMS versions.

What this FAQ covers: A guide to check offline upgrade tasks via IVMS web interface. It explains how to access the device upgrade report, filter tasks by time and device, and view detailed upgrade status including firmware versions and completion times.

What this FAQ covers: A guide to check firmware, IMEI, and MCU version information via IVMS web interface. It explains how to access the device hardware information report, select target devices, and retrieve detailed hardware and software version data even if devices are offline.

What this FAQ covers: A troubleshooting guide to resolve IVMS video preview failure caused by server connection issues. It explains how to restore connectivity by restarting the login server to recover missing server session data, and provides an alternative solution of upgrading the server version.

What this FAQ covers: A troubleshooting guide to resolve position empty issues in IVMS reports. It explains how to verify server access to Google Maps, check network configurations including DNS settings, and restore position data in reports by ensuring proper network connectivity.

What this FAQ covers: A guide to upgrade MDVR firmware via IVMS Client. It explains how to ensure device connectivity, select the correct CRC-formatted firmware file, and initiate the upgrade process, with instructions to verify successful completion and confirm the new firmware version.

What this FAQ covers: A technical guide to retrieve FLV format video recordings via IVMS SDK. It explains how to prepare the IVMS Media Server, configure server settings, and use the provided API endpoint with specific parameters to access and playback video recordings.

What this FAQ covers: A technical reference for the IVMS cluster server structure. It explains the architecture of dual gateway servers, service port assignments, load balancing principles, and security configurations including SSL setup for encrypted HTTPS connections.

What this FAQ covers: A troubleshooting guide to resolve frequent IVMS service connection failures to the Login Server. It explains how to identify license shortages relative to the number of devices, and provides steps to submit server details for license registration to restore stable service connectivity.

What this FAQ covers: A guide to search GPS tracks via video recordings in the New IVMS Client. It explains how to locate video files by device and time, then jump to the GPS track interface to view and analyze the vehicle's movement path on a map.

What this FAQ covers: A guide to change the default download path for video and log files in IVMS Client. It explains how to locate the download settings, modify the storage directory, and ensure future files save to the new selected path.

What this FAQ covers: A technical guide to retrieve FLV format real-time video streams via IVMS SDK. It explains how to prepare the IVMS Media Server, configure server settings, and use the provided API endpoint with specific parameters to access live video feeds.

What this FAQ covers: A troubleshooting guide to resolve the ivmssvrwizard.exe system error during IVMS Server installation. It explains how to identify missing operating system dependent lib files and install the required Visual C++ redistributable packages to restore program functionality.

What this FAQ covers: A troubleshooting guide to resolve frequent Tomcat restarts in IVMS Server environments. It explains how to identify the root cause in web.xml and fix the issue by updating the domain name and SSL port configuration in the IVMSDaemon.ini file.